Returns Policy

Returns Policy

City Limits Toys is committed to customer satisfaction. We understand that vintage and collectible toys have unique characteristics, and we want you to be confident in your purchases.

Return Window

We accept returns within 30 days of purchase. Your return date is calculated from the delivery date. Items must be received back at our facility within this 30-day window to be eligible for return.

What Can Be Returned

All items sold through City Limits Toys are eligible for return, including:

  • Loose figures and vehicles
  • Sealed or opened collectibles
  • Vintage and modern toys
  • LEGO sets and components
  • Action figures
  • Die-cast vehicles
  • Memorabilia and collectibles

Exception: Custom orders or made-to-order items cannot be returned unless they arrive damaged or significantly misrepresented.

Condition Requirements for Return

To qualify for a full refund or exchange, returned items must be in the same condition as when received. Specifically:

  • Loose items: No additional damage beyond normal handling wear
  • Boxed items: Original packaging must be in substantially the same condition. Mild wear consistent with display or storage is acceptable. Heavily crushed, torn, or water-damaged boxes will be assessed for functionality
  • LEGO and sets: All original pieces and instructions must be included (unless items were explicitly listed as incomplete)
  • Figures and vehicles: All original accessories and parts must be included

We recognize that vintage items have been played with, displayed, or stored, and we accept honest wear. However, we do not accept returns for items that have been damaged through use after arrival.

Non-Returnable Items

The following items cannot be returned:

  • Items returned more than 30 days after purchase
  • Items that have been significantly damaged or broken by the customer after arrival
  • Items that are missing original pieces or accessories (unless the listing explicitly stated "incomplete")
  • Items that have been customized, painted, or modified by the customer
  • Bulk lots or clearance items marked "as-is" at purchase

How to Initiate a Return

  1. Contact us at rhodeja@citylimitstoys.com within 30 days of your purchase date with:

    • Your order number
    • A clear description of your concern (damage, misrepresentation, defect, or change of mind)
    • Photos if the item arrived damaged

  2. Wait for our return authorization. We will review your request and provide you with a return shipping address and any special instructions.

  3. Ship the item back to us in a safely packaged box with tracking. We recommend using a carrier that offers tracking and insurance.

Important: Unauthorized returns will not be accepted. Always request a return authorization first.

Refund Processing

Once we receive and inspect your returned item:

  • If approved and in acceptable condition: Full refund of the purchase price (issued within 5-7 business days)
  • Return shipping costs are the customer's responsibility and will not be refunded
  • If the customer has paid for expedited shipping and are exchanging for an identical item, the shipping credit will be applied to said exchange
  • Refunds are issued to the original payment method

Note: If we determine that the item was damaged by the customer after arrival or is not in returnable condition, we will contact the customer. The customer will then have the option to either accept a reduced refund (reflecting the damage) or arrange to have the item shipped back at their expense.

Exchanges

We're happy to exchange items for another product of equal or greater value. Exchanges are free—we'll cover return shipping and send your replacement. Contact us with your exchange request, and we'll assist you in selecting your replacement item.

Damaged Item Arrivals

If your item arrives damaged:

  1. Document the damage: Take clear photos of the package, packaging materials, and the damaged item
  2. Contact us immediately (within 3 days of delivery) with photos and your order number
  3. We will assess the damage and either:
    • Send a replacement shipped at no extra cost, or
    • Issue a full refund, or
    • Offer a reduced refund if the item is still usable despite damage

Responsibility: We carefully pack all items. However, shipping damage can occur. We use reasonable protective materials, but cannot guarantee against all shipping hazards. We recommend purchasing shipping insurance at checkout for high-value items.

Missing or Incorrect Items

If your order arrived incomplete or with the wrong item:

  1. Contact us within 3 days of delivery
  2. Provide photos and your order number
  3. We will ship the missing or correct item at no cost to you, or issue a full refund at your discretion

Condition Descriptions

We describe item condition clearly in our listings.

If you believe an item's condition has been significantly misrepresented, contact us with photos and we will resolve the issue.

Questions?

If you have any questions about our returns policy or need to initiate a return, please contact us:

Email: rhodeja@citylimitstoys.com

We're here to help and want you to be happy with your City Limits Toys purchase.

Last Updated: 06/14/2026